Last Updated Sep 14, 2021

Q1 : How to register?

A : Register yourself by clicking on Sign in button on the homepage and create an account using email address and mobile number. Enjoy Shopping!

Q2 :How can I track my order?

A :To track an order, login into your account and select orders under your profile section to track an order.

Q3 :Can I receive my order from any of the branches?

A : Yes, orders can be received from branches only if the order type is pick up.

Q4 :What are the accepted payment methods?

A :Customers can use debit/credit card (Master/ Visa/ MADA), apple pay and Bakery & Company pay.

Q5 : Do you have cash on delivery?

A : Yes, cash on delivery is available.

Q6 : How to return the wrong delivery?

A : Kindly contact customer service immediately for assistance.

Q7 :: How do I amend my orders?

A :Customer has the option to cancel the order before the order get READY through website or B&C app.

Q8 :Can I place bulk orders?

A : Yes we have whole sales.

Q9 :How to place a bulk order?

A :To place a bulk order, visit the bulk order section and enter your details. The concerned department will contact you for further assistance.

Q10 : Is VAT Charged?

A : Yes, VAT is charged according to the Saudi law.

Q11 :What if I experience technical issue while ordering?

A :For any technical issues, comments, and suggestion, the customers can contact the HOTLINE: 92 000 1248. We are happy to assist you anytime.

Q12 :What should I do if the payment is not accepted?

A :Check whether the entered payment credentials are accurate. For further assistance, contact our Call Center.

Q13 : Is international shipping available?

A :Currently we Deliver in KSA, International delivery service will be available soon.

Q14 :How much is the delivery charge?

A :Delivery charge varies according to the region inside the KSA.

Q15 : How long does it take to deliver?

A : Delivery time varies according to the region.

Q16 : How to add new delivery address?

A : To add or change delivery address, login into your account and select addresses under your profile to edit or make any change to the address.

Q17 :Do you have a required minimum order?

A : There is no minimum order. Single or bulk orders are accepted.

Q18 :How to return an item purchased online?

A : Call our HOTLINE : 92-000-1248 | Contact us by email : coordinator1@bakery-co.com

Once the issue has been registered, the Bakery & Company representative will provide instructions on how and where to return the item (terms and conditions apply). To return merchandise it must be unused, unwashed and in its original condition.

Q19 :How will I come to know about any offers?

A : Please subscribe to our newsletter on the homepage to receive updates on special offers and products.

Q20 :How to contact Customer Service?

A : Call our Customer Service directly : 920 001 248. Contact us by email : Info@bakery-co.com.